“User” means the viewer or user of DMXAdminBackend’s Platforms. 

“Our” refers to DMXAdminBackend. 

“We” refers to Digital Money X-Change

“Platform” means all our websites, mobile sites, mobile applications, social media platforms or any other technology or mechanism you may use to interact with us.  

“DMXAdminBackend” means the owner of the Platforms, DMXAdminBackend Media (Pty) Ltd., whose registration number is 2014/098905/07, registered in the Republic of South Africa and whose registered office is 43 Frost Avenue, Braamfontein Werf, 2092.

This privacy policy sets out how DMXAdminBackend uses and protects any information that the User gives DMXAdminBackend when using its Platforms. 

DMXAdminBackend is committed to ensuring that the User’s privacy is protected. Should DMXAdminBackend ask the User to provide certain information by which the User can be identified when using the Platforms, such information will only be used in accordance with this privacy policy. “Platforms” means the Platforms located at or accessed on this Platform as well as other DMXAdminBackend domains as may be available from time to time.

This Privacy Policy sets out what categories of personal information DMXAdminBackend may collect from the User when the User visits the Platforms and its associated microsites (the “Platforms”) as well as how DMXAdminBackend processes that personal information.

If you have any questions about this Privacy Policy, please see the contact details at the end of this page. DMXAdminBackend may amend this Privacy Policy from time to time, so you should check this page from time to time to ensure that you are aware of any changes that have been made. If we make material changes to this Privacy Policy, we will notify you by means of a prominent notice on the Platforms prior to the change becoming effective.

What We Collect 

DMXAdminBackend may collect the following information: 

Personal information you volunteer or which we may infer.

Any domain name information that we collect is not used to personally identify you but is instead aggregated to measure the number of visits, average time spent on the Platforms, and pages viewed. We use this information to measure the use of our Platforms and to improve its contents. However, additional services may be available if we have certain information about you. 

This includes any information that you provide to us directly: 

• when you use our services; 
• by completing forms on our Platforms, or those provided to you; 
• when you contact us, or we contact you and you provide information directly to us. 

We may collect the following information, including personal information:

• A list of the products and services you express an interest in when you use the Platform;
• Your name, surname, identity or passport number, date of birth and contact information, including email address and company details which you may submit to us when you interact with the Platforms; and
• Information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services;
• Other information relevant to customer surveys and/or offers. 

If you do not provide the information we need, we may not be able to provide our services to you. Where you provide us with the personal information of third parties you should take steps to inform the third party that you need to disclose their details to us, identifying us. We will process their personal information in accordance with this Privacy Policy and our Data Protection Statement.

We May Intercept And Monitor Your Communications

To the extent permissible by law, DMXAdminBackend may implement systems designed to intercept and monitor your communications with DMXAdminBackend’s Associates. As part of this process of intercepting and monitoring these communications, we may record such communications for disclosure on the basis set out in this Privacy Policy.

Personal Information We Collect Automatically

When you use the Platform, DMXAdminBackend automatically receives and records information on our server logs from your browser or mobile platform, including your location, IP address, cookie information, and the page you requested. We treat this data as non-personal information, except where we are compelled to do otherwise by law or legal authority.

DMXAdminBackend only uses this data in aggregate form and we may provide this aggregate information to our partners about how our customers, collectively, use the Platform, so that our partners may also understand how users make use of the Platforms.

Information From Third-Party Sources 

We may receive additional information about you that is publicly or commercially available and combine that with the information we have collected or received about you through other forms of communication.

What We Do With The Information We Gather 

DMXAdminBackend requires this information to understand the User’s needs and provide the User with a better service,  in particular for the following reasons: 

• To communicate with Users and to provide the Users with services requested and notify Users about important changes or developments to these services; 
• Internal record keeping; 
• To provide Users with services and products, or to fulfil our obligations toward Users; 
• Improvement of our Platforms, products, and services; 
• To provide Users with services Users have requested and notify Users about important changes or developments to these services;
• To respond to User’s inquiries and/or complaints or process your requests in relation to User’s information;
• To follow up as part of our customer care procedures;
• To update our records about Users;
• To contact Users for market research purposes and/or administer offers to Users;
• To improve our products and services; 
• For fraud prevention and detection, and to comply with applicable laws and regulations;
• In relation to competitions and other promotions;
• To evaluate the effectiveness of our marketing and for research, training and statistical analysis with the aim of improving our services; and
• To make our Platforms and Applications easier for Users to use and to provide Users with access to certain parts of the Platforms;
• DMXAdminBackend may periodically send promotional emails about new products, special offers or other information which it thinks the User may find interesting using the email address which the User has provided; 
• From time to time, DMXAdminBackend may also use the User’s information to contact the User for market research purposes. We may contact you by email, phone, fax, or mail. We may use such information to customise the Platforms according to your interests.

DMXAdminBackend processes your personal information for the purposes outlined above where:

• The processing of the User’s personal information is necessary to perform a contract or enter into a contract with the User;
• The processing of your personal information is necessary for us to comply with legal and regulatory obligations; or
• The processing is necessary to support our legitimate interests in managing our business (or those of a third party) provided such interests are not overridden by the User’s interests and rights.

Your Right To Object  

Please note that you have a right to object to the processing of your personal information where that processing is carried out for our legitimate interests. Where required by applicable law, where we send you direct marketing, we will obtain your consent for this, which you may withdraw at any time.

Security 

We are committed to ensuring that the User’s information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information it collects online. 

Cookies – How We Use Cookies 

A cookie is a small file which asks permission to be placed on the User’s computer’s hard drive. Once the User agrees, the file is added, and the cookie helps analyse web traffic or lets the User know when the User visits a particular site. Cookies allow web applications to respond to the User as an individual. The web application can tailor its operations to the User’s needs, likes and dislikes by gathering and remembering information about the User’s preferences. 

We make use of traffic log cookies to identify which pages are being used. This helps analyse data about webpage traffic and improve the Platforms in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

The User can choose to accept or decline cookies. 

DMXAdminBackend will not use cookies to collect personally identifiable information about you. 

However, if you wish to restrict or block the cookies which are set by DMXAdminBackend Platformss, or indeed any other Platforms, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact the functionality of DMXAdminBackend Platformss.

If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone, you will need to refer to your handset manual.

Linking

We may link to other Platformss which are not within our control. Once you have left our Platform, we are not responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the third party’s Platforms in question.

How Do We Share The Information Of The User? 

DMXAdminBackend will not sell or lease a User’s personal information to third parties without the User’s permission. DMXAdminBackend may share User’s information with:  

• DMXAdminBackend affiliates, in other words, other companies in the DMXAdminBackend 
• Other parties in response to legal processes, laws, or when necessary to conduct or protect our legal rights;  
• Selected third parties to provide us with services, including companies that provide us with technical support and assistance in respect of the Platforms, companies that provide back-office services, companies that provide hosting services or, that track the Platforms’s activities and analytics, and companies engaged to market and distribute DMXAdminBackend products and/or services;
• Professional advisers, judicial, regulatory and law enforcement bodies; 
• A third party that acquires all or part of our assets or shares, or that succeeds us in carrying on all or a part of our business, whether by merger, acquisition, reorganisation or otherwise; and 
• Companies that provide services to us (companies that provide services to us or act on our behalf may have access to information about you. These companies are limited in their ability to use the information they receive while providing services to us or you).

 

Retention Of Data 

DMXAdminBackend will retain User personal information only for as long as is necessary for the purposes set out in this privacy policy or to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.  

We may retain other data for internal analysis purposes. 

We are required to ensure that your personal information is accurate and maintained in a secure environment for a period of time no longer than necessary for the purposes for which we are processing your personal information. We generally keep personal information collected via the Platforms in accordance with the timeframes set out in any relevant legislation which applies to the personal information provided to us. However, in some cases, we may need to keep personal information for longer (e.g., where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or dealing with complaints, legal challenges or prospective litigation).

Transfer Of Data 

• Digital Money X-Change is based in and operates in South Africa. Your information, including personal information, may be transferred to and maintained on servers located outside of your country, where the data privacy laws, regulations and standards, may not be equivalent to the laws in South Africa. 
• We might transfer your personal information to places outside of South Africa and store it there, where our suppliers might process it. If that happens, we require our suppliers to apply the same standards as when we process your information in South Africa. 
• Your consent to this privacy policy followed by your submission of such information to us represents your agreement to such transfer. 
• We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 

Your Rights 

You have the right to ask us not to contact you for marketing purposes. You can exercise this right at any time by using any of the various “opt-out” options that we will always provide to you when we communicate with you. We will not send you marketing messages if you tell us not to, but we will still need to send you service-related messages. 

You may request details of personal information which we hold about you under the Promotion of Access to Information Act, 2000 (“PAIA”). If you would like to obtain a copy of your personal information held by DMXAdminBackend, please contact our information officer as listed below. 

You have a right to object on reasonable grounds to the processing of your personal information where the processing is carried out to protect our legitimate interests or your legitimate interests unless the law provides for such processing. If you wish to exercise this right, please contact our information officer as listed below. 

Information Officer 

We have appointed an Information Officer to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the Information Officer. You have the right to make a complaint at any time to the Information Regulator of South Africa. 

Information Officer 

email: info@digitalgiftcards.com

Information Regulator of South Africa 

Tel: 012 406 4818 

Fax: 086 500 3351 

email: compliants.ir@justice.gov.za